Beacon Street Services

  • Telesales Representative

    Company Name Legacy Research Group, LLC
    ID 2020-1170
    Job Locations
    US-FL-Delray Beach
    Category
    Sales
    Type
    Regular Full-Time
  • Overview

    Legacy Logo

     

     

    The Telesales Representative is responsible for generating sales from potential subscribers and upselling existing customers. The representative will be responsible for closing sales over the phone and maintaining outstanding customer relationships. Representatives will be responsible for maintaining and tracking customer interactions using our Customer Relationship Management Database. Sales include cross-selling, upselling, and bringing in new customers. The Telesales Representative will be an excellent communicator and able to sell and persuade as well as handle complaints. The mission is to expertly present products or services over the phone professionally toto convert sales for the Company.

    Responsibilities

    • Contact potential or existing customers via phone to inform them about a product or service using pre-written sales scripts.
    •  Make outbound calls to new and existing customers to drive sales.
    • Maintain an expert level of knowledge of products, campaigns, and promotions so as to engage in productive conversations with subscribers/potential subscribers.
    • Review manager/publisher/marketing communications, study and review notes and staying intimately familiar with the website layout and content.
    • Ask probing questions in order to understand customers’ needs in order to close sales
    • Enter and update customer information in the database (Salesforce, Microsoft Office Suite).
    • Take and process orders in an accurate and in a highly professional manner
    • Exercise patience and a supportive approach during hostile or tense customer interactions. Escalate to managers as appropriate.
    • Go the “extra mile” to meet sales quota and facilitate future sales.
    • Maintain meticulous customer data integrity in Salesforce.
    • Protect the security and confidentiality of customer credit card information.
    • Adhere to company policies and established telesales services procedures at all times.

    Qualifications

    • Bachelor’s Degree or equivalent sales experience.
    • 2 years in a proven Telesales Representative role or other sales experience.
    • Proven track record of successfully meeting sales quota preferably via phone.
    • Strong knowledge of relevant computer programs (Salesforce or similar CRM software and Microsoft Office Suite).
    • Ability to learn about products and services and describe and explain them to sales prospects in order to convert them into sales.
    • Superior communication and interpersonal skills.
    • Ability to maintain composure and handle rejection from sales prospects.
    • Ability to work in the office to enable call recordings as required.
    • Outstanding negotiation skills with the ability to resolve issues and address complaints.
    • Ability to meet or exceed individual assigned sales quotas.
    • Ability to use telephone and computer/keyboard/mouse for extended periods of time.
    • Ability to work in sedentary position for extended periods of time.
    • Fluency in English language.
    • Strong attention to detail.
    • Strong organizational skills.
    • Proficiency with MS Outlook and Word.

     

     

    About Legacy Research Group

     

    From the beginning, independence has been the key to our success. Unlike the mainstream press, we don’t make our money from corporate advertisers. And unlike Wall Street, we don’t take commissions or fees from the companies we cover in our newsletters.

     

    Instead, we sell ideas, opinions, and recommendations.

     

    Our mission is to provide readers with a broad view of the world. So, we ask questions. We research and test. But we do not claim to have the last word on every issue. We explore ideas with our readers… so they can decide for themselves.

     

    That means we don’t have a one-size-fits-all approach to finance and investing. Each publisher under the Legacy umbrella has its own unique culture and outlook… Just like each of our readers has his or her own personal investing style.

     

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